A few weeks ago i posted about my exploding power supply issues. Well, I received a shiny new power supply back and i also got a refund for my postage which was very good of them.
So i got home and plugged my new power supply in and.... nothing! I feared initially that the power supply frying itself may have taken a component or two with it but hoped it would be ok, it wasn't.
Now i've got a new RMA number for the entire PC and the company i bought it from and they have arranged to collect the PC from work which will save me on the postage for the whole PC. I guess it's gonna be another couple of weeks before i can get back to the WAR beta and XNA development projects.
Showing posts with label Power Supply. Show all posts
Showing posts with label Power Supply. Show all posts
Tuesday, 25 September 2007
Monday, 3 September 2007
Exploding Power Supplies & RMA's
Well, it was an eventful week last week, i turned on my PC at home and nothing happened. So i checked the usual stuff, is the rocker switch at the back set to "ON", does the plug socket work... Everything seemed fine so i guessed the fuse had blown in the plug. I didn't have a spare fuse but i had a spare "Kettle Lead" which i plugged into the pc and then into the mains.
The resulting BANG and sparks, mere inches from my head, was a bit of a shock, followed closely by a burnt smell. I've only had the PC for about 6 months so i raised a support call with the supplier and they were suprisingly quick at coming back with an RMA form for me to return the power supply. The real kicker is that it will take 2 - 3 weeks for them to get a power supply back to me, that's assuming they have 1 in stock! Surely it doesn't take that long to figure out that the lump of molten plastic inside the power supply means it's broken.
I must admit though, every time i've contacted the support department they've been very quick in generating a response and it's been a pretty good response in most cases so i guess i'll just have to be patient.
The resulting BANG and sparks, mere inches from my head, was a bit of a shock, followed closely by a burnt smell. I've only had the PC for about 6 months so i raised a support call with the supplier and they were suprisingly quick at coming back with an RMA form for me to return the power supply. The real kicker is that it will take 2 - 3 weeks for them to get a power supply back to me, that's assuming they have 1 in stock! Surely it doesn't take that long to figure out that the lump of molten plastic inside the power supply means it's broken.
I must admit though, every time i've contacted the support department they've been very quick in generating a response and it's been a pretty good response in most cases so i guess i'll just have to be patient.
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